Refund Policy
Last Updated: January 1, 2025
1. Overview
This Refund Policy outlines when and how you can request a refund for Hostlelo services. While we strive to provide the best possible service, we understand there may be instances where a refund is warranted.
2. Shared Hosting Refunds
30-Day Money-Back Guarantee
- Valid for new shared hosting accounts only
- Must request within first 30 days of service
- Applies to hosting fees only
- One-time refund per customer
- Domain registration fees are deducted if provided free with hosting
3. VPS Hosting Refunds
7-Day Money-Back Guarantee
- Valid for new VPS hosting accounts only
- Must request within first 7 days of service
- Resource usage will be deducted from refund amount
- One-time refund per customer
- Setup and configuration fees are non-refundable
4. Dedicated Server Policy
- No refunds available on dedicated server plans
- All dedicated server purchases are final
- Hardware, setup, and configuration fees are non-refundable
- Monthly services are non-refundable once activated
5. Non-Refundable Services & Products
Domain Names
- Domain registrations are non-refundable
- Domain transfers are non-refundable
- Domain renewals are non-refundable
Licenses & Software
- Control panel licenses (cPanel, DirectAdmin, etc.)
- Operating system licenses
- Software licenses (WordPress plugins, themes)
- SSL certificates
- Security software licenses
- Email service licenses
- Website builder licenses
- Any third-party software or services
Additional Services
- Setup fees
- Migration services
- Installation services
- Administrative fees
- Custom development work
- Technical support services
6. Service Termination & Violations
No refunds will be issued for accounts terminated due to:
- Terms of Service violations
- Acceptable Use Policy violations
- SPAM policy violations
- Security violations
- Fraudulent activities
- Chargebacks
7. How to Request a Refund
Process
- Log into your client area
- Submit a support ticket requesting cancellation
- Include your reason for cancellation
- Provide any relevant information
Processing Time
- Refunds are processed within 5-7 business days
- Returned to original payment method
- Credit card refunds may take additional time to appear
8. Contact Us
For refund requests or questions about our refund policy:
- Email: billing@hostlelo.com
- Support Portal: support.hostlelo.com
- Billing Department Hours: Monday to Friday, 9:00 AM - 5:00 PM GMT